Terms
Cancellation Instructions - Right to cancellation
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day when you or a third party named by you other than the forwarding agent took possession of the last part consignment or of the last item.
To exercise your right to cancellation you are required to inform us – OSKA Trade Ltd, 33 Duke of York Square SW3 4LY London, e-mail: london@oska.com - by way of an unequivocal declaration (e.g. by letter post, or e-mail) that you have decided to cancel your contract. You may – but are not obligated to - use the attached specimen cancellation form for the purpose.
You will duly observe your cancellation time limit if you dispatch your declaration before the applicable deadline runs out.
Consequences of cancellation
If you cancel this contract we are required to promptly refund to you all amounts we have received from you complete with delivery charges (except for such additional costs as are attributable to the fact that you have chosen a mode of delivery other than the most favourable standard mode offered by us). We are required to make the refund not later than within fourteen days of the day when the notice of your cancellation of this contract was received by us. The refund will be made by the same payment method that you used in the original transaction except if expressly agreed with you otherwise. In no event are we going to charge you in connection with our refund. We are free; however, to defer the refund until the articles have been returned to us or until you have furnished proof that you have dispatched them to us, whichever is the earlier.
You are required to promptly send the articles back or hand them over to us and to do so in any event not later than within fourteen days of the day when you advised us of the your cancellation. The deadline is deemed observed if you dispatch the articles prior to the expiry of the fourteen-day time limit.
You will not be liable for any loss in the articles’ value except where such loss is due to the fact that the articles were handled in a manner not required for examining their condition, properties or working order.
Specimen Cancellation Form
(If you want to cancel your contract, please return this form after completing it:
* To OSKA Trade Ltd, 33 Duke of York Square SW3 4LY London, e-mail: london@oska.com:
* I/we hereby cancel the contract entered into by me/us on the purchase of the following article(s) the provision of the following service:
* Date of order /Date of receipt
* Name(s) of the consumer(s)
* Address (es) of the consumer(s)
* Signature(s) of the consumer(s)
* Date
Return Policy
Ordering online
Once you have sent your shopping bag, we are alerted that it is in the system and deal with it as soon as we can. When payment is received the item(s) will be sent to you by Royal mail sign for & next day delivery. Some of the items will be arriving from Germany and they will take up to 3 to 5 working days to receive. OSKA UK Online Team will send emails to inform you if the item/items is coming from Germany.
UK delivery cost: £ 6
EU delivery cost: £ 12
Other Countries: £ 36
Prices above include VAT.
If you are unsure of your size, need help with measurements or need a more detailed description of a garment, please do not hesitate to call us on 020 3808 8982 or 020 3808 9014
Returns
We hope you will love everything that you order from us, but don’t worry if something isn’t quite right, you have 14 days to return, or to exchange the same item for a different colour or size. We will give you a full refund by the same method you used to pay, and all we ask is that items are returned clean, unworn and have all their tags on.
Please return all parcels by post to: OSKA, 27 New Cavendish street, London W1G 9TX, United Kingdom
Please enclose your original receipt, fill in the returns note with your reason for returning the item and if you would like to exchange, details of the new size or colour. a note explaining the reason for return and your address and phone number.
OSKA Trade Ltd. will not be held liable for lost parcels or for the cost of returning/exchanging goods.
Please note that items bought online cannot be refunded or exchanged in any of our stores.
Refunds
Once your return has been received, you will receive a full refund within 14 days. Please note that returns can take up to 14 days to reach us. At peak times the return process may take a little longer.
Card Payments
After your return has been processed and approved by us, we will ask your bank to process a refund. Card refunds can take up to 10 working days depending on your bank's processing time – please note that we are unable to influence this.
PayPal
After your return has been processed and approved by us, we will credit your PayPal account and the refund will show on your PayPal statement after 3 working days. PayPal payments funded by a credit or debit card will be refunded to that card, and for payments funded with both a card and another funding source, the card portion will be refunded to the card and the remainder to the PayPal account.
Please try items on with care
If you decide to return something, please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.
Exchanges and cancelling
You are only able to exchange or cancel an order before the order has been posted. Once an order has been posted, it must be returned at your own expense. Postage charges will only be refunded if the order is cancelled before it has been posted to you or if the order is not delivered during the time frame advised by us.
'Wish list items' and stock availability
'Wish list items' are items we do not carry in store and our customers may have seen them elsewhere and wish to order them. We do our best to source these items but not everything in the collection is reproduced and sometimes we are unable to get specific items customers are looking for.
We do receive top up stock of our original order mid season, so if the size/colour of the item you are looking for is sold out. please call us on 020 3808 8982 or 020 3808 9014 and we will put your name on our 'wish list' and call you if/when that item comes back in.
